This Cancellation Policy describes the rules and conditions under which clients may cancel services purchased through our technology platform. Our objective is to ensure clarity and fairness for all parties while considering the time, resources, and effort allocated to your project. By using our services, you agree to adhere to the terms outlined in this policy.
Eligibility for Cancellation
The following services or products cannot be canceled under any circumstances:
- Downloadable software or digital products that have been accessed, activated, or used
- Services that have already been delivered or completed
- Products that have been damaged, modified, or tampered with after delivery
For additional assistance, please contact us at Support@zentarasystem.com.
Third-Party Services Exclusion
This cancellation policy does not cover services provided by third parties through our platform, including but not limited to:
- Domain registration and web hosting
- Third-party design or content services
- External development tools or integrations
Such third-party services are subject to the respective provider’s policies, and we cannot guarantee cancellations or refunds for them.
Cancellation Timeframe
To be eligible for a cancellation:
- Submit your request within 24 hours of making the payment
- Ensure the request is made before the start of any work or delivery phase
Requests made after this 24-hour period will be reviewed and may not qualify for a full or partial refund, especially if work has already begun.
How to Request a Cancellation
To cancel a service:
- Send a written request to our billing team at Support@zentarasystem.com
- Mention the order ID, service description, and the cause for canceling
- If applicable, you may also contact your assigned account manager
Cancellations will only be processed once they are formally acknowledged and approved.
Refund Processing Timeline
If a refund is applicable:
- Submit a formal refund request within 30 days of the original purchase date
- Requests beyond 30 days may not be honored unless explicitly specified in a separate agreement
- Approved refunds will be issued via the original payment method unless an alternative arrangement is agreed in writing. Refunds are normally completed within 5–7 business days, though timing may differ based on your payment provider.
Policy Modifications
We have the authority to update or amend this Cancellation Policy whenever needed, without prior notice. Updates will be published on this page, and continued use of our services after changes constitutes acceptance of the revised terms. We advise checking this policy from time to time to stay up to date.
Contact Information
For all inquiries related to cancellations or billing, please reach out to: (mention email)